Contacts
PLEASE NOTE THAT THESE OFFICIAL SWEEPSTAKES RULES ARE TO BE READ IN CONJUNCTION WITH THE Topsweepgame TERMS AND CONDITIONS AND THESE OFFICIAL SWEEPSTAKES RULES INCORPORATE SECTION 24 OF THE TERMS AND CONDITIONS, WHICH INCLUDE A MANDATORY ARBITRATION PROVISION WHICH REQUIRES THAT ANY PAST, PENDING, OR FUTURE DISPUTES BETWEEN YOU AND GOLDEN HEARTS GAMES SHALL BE RESOLVED BY FINAL AND BINDING ARBITRATION ON AN INDIVIDUAL AND NOT A CLASS-WIDE OR CONSOLIDATED BASIS. PLEASE SEE SECTION 24 OF THE TERMS AND CONDITIONS FOR MORE INFORMATION.
1. OVERVIEW
Topsweepgame operates an online and mobile, browser-based, social casino platform where accountholders can play casino or casino-style games using Topsweepgame virtual currency called Gold Coins for fun and entertainment purposes. Topsweepgame also gives away Sweep Coins, as defined in these Official Sweepstakes Rules.
In general terms, participation in any promotional game offered on the Website is subject to these Official Sweepstakes Rules (the "Official Sweepstakes Rules"). The game play, game timing, available prizing, odds of winning and all other specifics of participation in a given promotional game will be governed by the Official Game Rules and the Game Rules for that particular promotional game. In the event of any inconsistency between these Official Sweepstakes Rules, the Official Game Rules, or the individual Game Rules, these Official Sweepstakes Rules will prevail, govern and control in all respects OTHER THAN the specifics of participation in a given promotional game (as to which the applicable Game Rules will prevail, govern and control).
Use of the Website is subject to applicable laws and is void where prohibited by law.
2. ELIGIBILITY
Topsweepgame promotional games are open only to legal residents of the United States of America, including any of the U.S. Territories, who are 18 years of age or older (for Alabama and Nebraska, a person must be 19 years of age or older; for Mississippi and Puerto Rico, a person must be 21 years of age or older) at the time of account creation as per Rule 3 below. Residents of Idaho, Michigan, Nevada and Washington State or individuals physically located in the state of Idaho, Michigan, Nevada and Washington State are prohibited from creating an account and playing on the Website. Failure to comply with this condition will result in the closing of your account and the loss of all Gold Coins or Sweeps Coins acquired through your use of the Services to the extent legally permissible. For the avoidance of doubt, your use of the Services is void where prohibited by law.
3. PROMOTIONAL GAMES VIRTUAL CURRENCY - "SWEEPS COINS"
To participate in promotional games, a person must first create a free user account on the Topsweepgame Website. Please see the Terms and Conditions for additional information about account creation, eligibility, and usage of the Website.
Access to promotional games is offered by using Sweeps Coins. Golden Hearts uses two (2) types of Sweeps Coins: Unplayed Sweeps Coins; and Redeemable Sweeps Coins. Collectively these are referred to as “Sweeps Coins”.
In the event an accountholder has a mixed Sweeps Coin balance of both Unplayed and Redeemable Sweeps Coins, the Website will always debit the balance of Unplayed Sweeps Coins first and then the balance of Redeemable Sweeps Coins when the accountholder pays for an entry fee into a promotional game. For example, if the accountholder has a balance of 500 Unplayed Sweeps Coins and a balance of 1,000 Redeemable Sweeps Coins and pays a 1,000 Sweeps Coins entry fee to play a promotional game, the Website will debit the 500 Unplayed Sweeps Coins first and then 500 of the 1,000 Redeemable Sweeps Coins, thus leaving a balance of 500 Redeemable Sweeps Coins.
Sweeps Coins are to be used solely by the accountholder who received same directly from Topsweepgame for participation by such accountholder in promotional games offered by Topsweepgame on the Website in full compliance with the Terms and Conditions, these Official Sweepstakes Rules, and the Official Game Rules.
ANY OTHER USE OF SWEEPS COINS IS PROHIBITED, WITH SUCH SWEEPS COINS NOT BEING ACCEPTED AND MAY RESULT IN CANCELLATION OF ACCOUNT, PROHIBITION OF FUTURE USE OF THE WEBSITE AND Topsweepgame RESERVES THE RIGHT TO PURSUE ANY AND ALL AVAILABLE LEGAL REMEDIES AGAINST SUCH PERSON SO AS TO PROTECT ITS RIGHTS.
Without limiting the foregoing, Sweeps Coins are not transferable and cannot be purchased, sold, traded, or exchanged between accountholders. Only Redeemable Sweeps Coins are exchangeable or redeemable for cash or digital gift cards by Topsweepgame.
At all times, Topsweepgame shall own all rights to all Sweeps Coins; and, as such, Topsweepgame grants the accountholder a limited, exclusive, revocable, non-transferable, and non-sublicensable license to Sweeps Coins. For the avoidance of doubt, no property right in Sweeps Coins is conferred by Topsweepgames to the accountholder receiving said Sweeps Coins under any legal theory.
4.ACQUIRING SWEEPS COINS
The are seven (7) possible ways to acquire Unplayed Sweeps Coins:
ACQUIRING SWEEPS COINS VIA THE ALTERNATIVE METHOD OF ENTRY (“AMOE”)
Topsweepgame offers an Alternative Method of Entry (“AMOE”) option where you can request complimentary Unplayed Sweeps Coins so you can participate in any promotional games without making a purchase. Accountholders that refrain from making a purchase of Gold Coins may play promotional games on the Website on equal terms as those persons who choose to make a purchase of Gold Coins; purchasers do NOT enjoy any competitive advantage in game play in any of the promotional games.
To request a “Redemption Code” via the United States Postal Service please follow the steps below:
1234 Elm Street Springfield, IL 62701 USA
Upon receipt of your envelope containing the index card, as well as the self-addressed stamped return envelope, Topsweepgame will mail you back a unique “Redemption Code” that you can use to redeem for your 3,000 complimentary Unplayed Sweeps Coins. Please note that total processing time from receipt of your request by Golden Hearts until you have received the Redemption Code back in the mail can be up to four (4) weeks based on standard processing times and customary delivery time by the United States Postal Service (“USPS”).
Important Rules, Requirements and Recommendations:
There is a redemption limit of one (1) “Redemption Code” per individual, per calendar day. A calendar day is defined as starting at 12:00am ET and ending at 11:59pm ET, with time being kept by Topsweepgame. When entering a “Redemption Code” TopsweepgameGolden Hearts will determine if the Redemption Code may be redeemed on that calendar day. If you have already redeemed a Redemption Code on that calendar day, he/she must wait until the following calendar day to redeem another Redemption Code. Such determination by Topsweepgame is final and binding in all respects and not subject to appeal. All requests must be made by the named owner of the Golden Hearts account where the Redemption Code will be used (i.e., redeemed for Unplayed Sweeps Coins). The request must be postmarked from the same state as the name owner’s current address as set forth in his or her Topsweepgame account. Requests made from a different address are void and will not be accepted, even if otherwise valid. Each handwritten 3x5 card with accompanying handwritten self-addressed return envelope must be mailed separately. TopsweepgameTopsweepgame will NOT accept batched, bulked mailed or bundled submissions delivered in the same package. Such bulk packages will not be considered valid and will be voided without notice. The outer envelope MUST include your complete mailing address in the return address section of the envelope located in the upper left corner. A complete mailing address is one that includes your first and last name, street address including any unit or apartment number, city, state, and valid U.S. zip code. Failure to include a legible first and last name will result in the submission being voided and rejected. The outer envelope MUST include sufficient postage (a First-Class U.S. mail stamp). Outer envelopes without sufficient postage will not be delivered by the United States Post Office and may not be returned to you if you have not included a complete return address on the outer envelope. The inner self-addressed envelope MUST include your first & last name, street address including any unit or apartment number, city, state, and valid U.S. zip code AND sufficient postage. Inner envelopes that do not include your full name and/or address are void. Vermont residents ONLY may submit the inner, self-addressed envelope without proper postage. In all other cases, if the inner envelope does not include proper postage, the request is void and will not be accepted by Topsweepgame. The address on the inner and return address on the outer envelopes must match. We recommend including the Topsweepgame P.O. Box on the return address portion of the inner envelope. Although not required, including this will ensure that if the Postal Service is unable to deliver it to you it will be returned to Topsweepgame. We recommend that you use an inner envelope that fits inside of the outer envelope without needing to be folded or bent. This will assist with the processing of your request. Copied or mechanically reproduced outer envelopes, 3x5 cards, or inner envelopes are void and will not result in provision of Redemption Code even if otherwise valid. The use of stickers, ink stamps, laser printer, photocopiers or mechanically reproduced 3x5 inch cards or envelopes is strictly prohibited and will not result in the provision of “Redemption Code” even if otherwise valid. This includes using stickers or stamps for any of the addresses, including the return address on the outer envelope. The use of third-party services or any industrialized process to submit requests is also strictly prohibited and voids all such submissions and may constitute illegal tampering. Topsweepgame can, in its sole discretion, determine if a third-party service, team, gang, workshop or any other industrialized process is being applied and declare all such AMOE submissions invalid. Topsweepgame is under no obligation to notify you in the event your submission is not in compliance with any of the rules or restrictions noted above. All requests become the property of Topsweepgame. and will not be returned, regardless of whether (or not) they are valid. Topsweepgame disclaims any liability for late, lost, misdirected, postage due, damaged, destroyed, stolen, incomplete, illegible/garbled or corrupted submissions or for technological, electronic or programming failure/malfunction/error regardless of cause. Golden Hearts disclaims any and all liability in conjunction with invalid submissions. Without limitation, postage will not be refunded. Redemption Codes are to be used solely and only once by the individual who received the same directly from Topsweepgame. ANY OTHER USE OF REDEMPTION CODES IS PROHIBITED, WITH SUCH REDEMPTION CODES NOT BEING ACCEPTED, AS WELL AS POSSIBLE ACCOUNT CANCELLATION, PROHIBITION OF FUTURE USE OF THE WEBSITE AND Topsweepgame RESERVES THE RIGHT TO PURSUE ANY AND ALL AVAILABLE LEGAL REMEDIES AGAINST SUCH PERSON SO AS TO PROTECT ITS RIGHTS. USING SWEEPS COINS TO PLAY PROMOTIONAL GAMES. Accountholders will use Unplayed or Redeemable Sweeps Coins to pay for entry fees or bets in any of the games that are activated for Sweeps Coins use. Golden Hearts reserves the right to add, remove or change the list of activated Sweeps Coins games at any time. The various entry fees or bets available for each individual Sweeps Coin game are provided by accessing the individual game itself. Entry fees or bets paid for with Gold Coins are not eligible to be redeemed for prize payouts. The prize table and odds of winning are published in each individual game and Golden Hearts reserves the right to change the prize tables or the odds or winning at any time. Sweeps Coins won and awarded via game play in any Sweeps Coins activated game will be credited to the accountholder’s Sweeps Coins balance in “redeemable” Sweeps Coins. Please see Section 8 below for additional information about redeeming “redeemable” Sweeps Coins. WINNER DETERMINATION, REFUNDS AND PRIZE AWARDS. Winners will be determined in the manner specified in the Game Rules for a given promotional game. The Official Game Rules can be found by visiting the link located at the bottom of every page of the Website and individual game rules can be found within each specific game. The Official Game Rules as well as the individual game rules are subject to change at the discretion of Golden Hearts. IN ALL CASES, THE AWARD OF A REDEEMABLE COIN PRIZE IS SUBJECT TO VERIFICATION BY Topsweepgame. ALL MALFUNCTIONS VOID THE GAME AND ANY AND ALL REDEEMABLE COIN PRIZE(S) AWARDED. THIS INCLUDES, BUT IS NOT LIMITED TO, (A) LOSS OF INTERNET CONNECTION; (B) LOSS OF POWER OF DEVICE; (C) USE OF APPLICATIONS OR PLUGINS THAT ADVERSELY IMPACT THE NORMAL COURSE OF OPERATION OF ANY Topsweepgame GAME OR THE WEBSITE IN ITS ENTIRETY; OR (D) ANY OTHER CAUSE OF A MALFUNCTION WHETHER BY THE INTERNET PROVIDER, DEVICE MANUFACTURER, HOSTING SERVICE OR Topsweepgame, ITSELF. GOLDEN HEARTS RESERVES THE RIGHT TO REFUND GOLD OR SWEEPS COINS LOST DUE TO A GAME MALFUNCTION OR TO AWARD THE RESPECTIVE PRIZE(S). IN THE EVENT THAT Topsweepgame DECIDES TO REFUND SWEEPS COINS LOST IN A PROMOTIONAL GAME THE REFUNDED WILL BE CREDITED IN UNPLAYED COINS REGARDS OF THE TYPE OF SWEEPS COIN USED TO PAY FOR THE ENTRY FEE. REDEMPTION REQUESTS AND PAYOUTS. In Sweeps Coin activated games, prizes will be credited to the accountholder’s Sweeps Coin balance following the conclusion of each promotional game in the form of Redeemable Sweeps Coins. Subject to specific minimum redemption or exchange amounts, an accountholder may redeem or exchange Redeemable Sweeps Coins at any time once Redeemable Sweeps Coins have been reflected in the accountholder’s Sweeps Coin account. To do so, follow the on-screen instructions on your "My Account" page, providing the number of Redeemable Sweeps Coins to be redeemed or exchanged, the payout method (e.g. - Prizeout redemption; ACH [bank transfer]; or PayPal) and your payee information (e.g. - legal name, street address including any unit or apartment number, city, state, and valid zip code; for PayPal payment, your PayPal account address; for ACH payment, your bank name, routing number, checking account number). IMPORTANT - The legal name on the Topsweepgame account MUST match the legal name associated with the PayPal or bank checking account. In the event that the accountholder's name on his or her Topsweepgame account does not match the name and address submitted at the time of the redemption request and/or does not match the name confirmed by PayPal or the accountholder's bank, Golden Hearts will reject and void the payout request and return the respective Redeemable Sweeps Coins to the accountholder's account. Golden Hearts will do this without warning or notification. In the event that a payout is rejected or declined by Prizeout, PayPal or a commercial bank, the respective Redeemable Sweeps Coins will be credited back to the accountholder's Topsweepgame account balance. Topsweepgame will do this without warning or notification. Topsweepgame reserves the right, at its sole discretion, to refund all or a portion of any redemption payout back to the credit or debit card or cards that were used to make a purchase. In the event that Golden Hearts elects to do this Golden Hearts will notify the accountholder via email to the email address on file no less than 24 hours prior to the refund being processed. In the event that the cumulative prize payout(s) exceed the total dollars spent on prior Gold Coins purchases charged to a credit or debit card any excess will be paid to the requested payout method (e.g. – PayPal, Prizeout Gift Card or Bank ACH).
CAUTION: ANY ATTEMPT BY A PERSON TO DELIBERATELY INTERRUPT OR INTERFERE WITH THE CONDUCT OF A GAME, INCLUDING MANIPULATION, THE USE OF “BOTS”, FORGERY OR OTHERWISE ATTEMPT TO DEFRAUD Topsweepgame IN CONJUNCTION WITH THE CONDUCT OF ANY GAME WILL RESULT IN CANCELLATION OF ACCOUNT, PROHIBITION FROM FUTURE USE OF THE WEBSITE AND, IN SUCH INSTANCE, Topsweepgame RESERVES THE RIGHT TO PURSUE ALL AVAILABLE LEGAL REMEDIES AGAINST SUCH PERSON.
6. USING SWEEPS COINS TO PLAY PROMOTIONAL GAMES.
Accountholders will use Unplayed or Redeemable Sweeps Coins to pay for entry fees or bets in any of the games that are activated for Sweeps Coins use. Golden Hearts reserves the right to add, remove or change the list of activated Sweeps Coins games at any time. The various entry fees or bets available for each individual Sweeps Coin game are provided by accessing the individual game itself. Entry fees or bets paid for with Gold Coins are not eligible to be redeemed for prize payouts.
The prize table and odds of winning are published in each individual game and Golden Hearts reserves the right to change the prize tables or the odds or winning at any time.
Sweeps Coins won and awarded via game play in any Sweeps Coins activated game will be credited to the accountholder’s Sweeps Coins balance in “redeemable” Sweeps Coins. Please see Section 8 below for additional information about redeeming “redeemable” Sweeps Coins.
7. WINNER DETERMINATION, REFUNDS AND PRIZE AWARDS.
Winners will be determined in the manner specified in the Game Rules for a given promotional game. The Official Game Rules can be found by visiting the link located at the bottom of every page of the Website and individual game rules can be found within each specific game. The Official Game Rules as well as the individual game rules are subject to change at the discretion of Topsweepgame.
IN ALL CASES, THE AWARD OF A REDEEMABLE COIN PRIZE IS SUBJECT TO VERIFICATION BY GOLDEN HEARTS. ALL MALFUNCTIONS VOID THE GAME AND ANY AND ALL REDEEMABLE COIN PRIZE(S) AWARDED. THIS INCLUDES, BUT IS NOT LIMITED TO, (A) LOSS OF INTERNET CONNECTION; (B) LOSS OF POWER OF DEVICE; (C) USE OF APPLICATIONS OR PLUGINS THAT ADVERSELY IMPACT THE NORMAL COURSE OF OPERATION OF ANY GOLDEN HEARTS GAME OR THE WEBSITE IN ITS ENTIRETY; OR (D) ANY OTHER CAUSE OF A MALFUNCTION WHETHER BY THE INTERNET PROVIDER, DEVICE MANUFACTURER, HOSTING SERVICE OR GOLDEN HEARTS, ITSELF. GOLDEN HEARTS RESERVES THE RIGHT TO REFUND GOLD OR SWEEPS COINS LOST DUE TO A GAME MALFUNCTION OR TO AWARD THE RESPECTIVE PRIZE(S). IN THE EVENT THAT GOLDEN HEARTS DECIDES TO REFUND SWEEPS COINS LOST IN A PROMOTIONAL GAME THE REFUNDED WILL BE CREDITED IN UNPLAYED COINS REGARDS OF THE TYPE OF SWEEPS COIN USED TO PAY FOR THE ENTRY FEE.
8. REDEMPTION REQUESTS AND PAYOUTS.
In Sweeps Coin activated games, prizes will be credited to the accountholder’s Sweeps Coin balance following the conclusion of each promotional game in the form of Redeemable Sweeps Coins. Subject to specific minimum redemption or exchange amounts, an accountholder may redeem or exchange Redeemable Sweeps Coins at any time once Redeemable Sweeps Coins have been reflected in the accountholder’s Sweeps Coin account.
THE ABOVE-INDICATED RESTRICTIONS ON REDEMPTIONS ARE SUBJECT TO CHANGE. AT THE TIME OF ANY AND ALL CHANGES, Topsweepgame. WILL UPDATE THESE OFFICIAL SWEEPSTAKES RULES ACCORDINGLY. IT IS THE ACCOUNTHOLDER'S SOLE RESPONSIBILITY TO REVIEW THESE OFFICIAL SWEEPSTAKES RULES PERIODICALLY TO DETERMINE ANY PROCESSING FEES AND THE MINIMUM REDEMPTION AMOUNTS.